FAQs

Kindly refer to the product descriptions for specific details, as items may vary. As we transition into manufacturing, some pieces are available for immediate dispatch, while others are still crafted in-house and may require additional time. Please bear this in mind when ordering multiple items with different dispatch timelines. Processing times for pieces made to order are typically 7 to 10 working days, excluding weekends and bank holidays. Orders placed during sale periods or new launches may take longer to process. Once your order has been completed and is ready for dispatch, you will receive a confirmation email with your tracking details..

Once your order has been dispatched, you will receive an email with the tracking details where you will be able to track your Fej order throughout its journey to you.

Shipping times vary depending on the shipping destination. Orders within Lagos would take 1 to 2 working days to get to you after processing. Nationwide orders is likely to take between 3 to 5 working days after processing. International orders generally takes a maximum of 7 to 14 working days after processing. If you are placing an order, please ensure you’ve filled in your proper address to avoid loss of package or any hiccups in getting your package to you. Please note that these are estimates and can be subjected to external delays such as customs and worldwide shipping delays. This is unfortunately out of our control..

Yes, we definitely offer custom designs. To discuss your specific vision and get all the details sorted out, let's chat directly on WhatsApp. You can reach out to our customer representative here : [+2347015495699]. Looking forward to bringing your idea to life!.